Loyalty Loans cares about keeping your information private. We only collect the details we genuinely need to help you with your finance enquiry, and we treat your information with the same respect we’d want for our own.
This page explains what we collect, why we collect it, and how we handle it.
When you get in touch with us — whether it’s through our website, a Facebook form, a phone call or a message — we may collect things like your name, phone number, email, suburb, the type of vehicle you’re looking at, and some basic info about your situation.
It’s all information you choose to give us so we can help you properly.
Most of the information comes straight from you when you fill out a form or chat with us.
Sometimes, if we’re helping progress your application, we may receive extra info from one of our finance partners so we can match you with the right lenders.
We use your information so we can:
Contact you about your enquiry
Understand what you’re looking for
Check which lenders or products may suit you
Provide quotes, options and updates
Keep things moving during the application process
We don’t sell your details or pass them around for unrelated marketing. That’s not how we operate.
To get the job done, we might need to share your information with:
Lenders and finance partners
Credit assistance providers
Internal staff helping with your application
Trusted service platforms we use to store or manage enquiries
No one receives your details unless it’s for the purpose of helping with your enquiry or loan.
We keep your information in secure systems and only let team members who actually need it access it.
We take reasonable steps to prevent anything from being misused or accessed by the wrong people.
If you enquire with us, we may follow up with options, quotes or general updates.
If you don’t want these, just let us know — opting out is simple.
If you ever want to see what information we hold about you, or if something needs updating, contact us and we’ll sort it out.
Our website may use basic cookies or analytics just to help us understand how people use the site. It doesn’t personally identify you.
One of our team members will review your details and contact you in your nominated time frame
This will not affect your credit score